Refund policy

Thank you for choosing SehatMedi Online Pharmacy for your healthcare needs. We are committed to ensuring your satisfaction with our products and services. This Return and Refund Policy describes how we handle returns and exchanges to make your experience as straightforward and convenient as possible.

Eligibility for Returns and Exchanges

Conditions for Return:

• Unopened and Unused: Products must be in their original packaging, unopened, and in the same condition that you received them.
• Time Frame: Returns must be initiated within 2 days from the date of delivery.
• Prescription Medications: Due to health and safety concerns, prescription medications cannot be returned or exchanged unless there has been an error on our part.
• Please keep in mind that: The item(s) will be returned, exchanged or refunded only if the items delivered are faulty or do not match the product description provided in the product catalogue.

Non-Returnable Items:

• Opened or Used Products: Items that have been opened or used are not eligible for return unless they are defective.
• Certain Health and Personal Care Items: Products that are susceptible to health risks or misuse cannot be returned.

Process for Returns and Exchanges

Step-by-Step Guide:

1. Contact Us: To initiate a return or exchange, please contact our customer service team at our customer support number 0314-0811001 or our official mail address info@sehatmedi.com with your order number and details about the product you wish to return.
2. Receive Instructions: Our team will provide you with instructions on how to send back your item(s).
3. Pack and Ship: Pack the item securely and include all original packaging and accessories.
4. Receive Confirmation: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund or exchange.

Refunds

Refund Process:

• Approval: If your return is approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain amount of days.
• Rejection: If the item does not meet the return conditions, we will notify you, and no refund will be issued.

Exchanges

Exchange Conditions:

• Defective or Damaged Products: If you receive a defective or damaged item, we will exchange it for the same item at no additional cost.
• Availability: Exchanges are subject to the availability of stock. If the item is no longer available, you may be eligible for a refund.

Shipping for Returns and Exchanges

Shipping Costs:

• Return Shipping: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
• Damaged or Incorrect Item: If you are returning an item due to an error on our part (e.g., damaged, defective, or incorrect item), we will cover the shipping costs for the return.

Contact Us

If you have any questions about our Return and Exchange Policy, please contact us at our customer support number 0314-0811001 or our official mail address info@sehatmedi.com. We are here to help and ensure your experience with us is positive and satisfying.