Shipping policy
At SehatMedi Online Pharmacy, we are dedicated to delivering your healthcare products efficiently and safely to your doorstep. Our Shipping Policy is designed to provide clear information on how we handle shipping for orders placed on our website.
General Shipping Information
Delivery Areas:
- We deliver to all accessible areas within the country. Please check our website to confirm if we deliver to your zip code.
Shipping Costs:
- Shipping costs vary depending on the location and the size of your order. The total shipping cost will be displayed at checkout before you complete your order.
Order Processing:
- Orders are processed within 24 hours of receipt.
Delivery Times
Standard Delivery:
- Local Orders: Typically, local orders are delivered within 24 hours.
- Regional Orders: Delivery for orders outside local areas usually takes between 2-3 business days.
Expedited Delivery:
- Expedited shipping options are available for most products at an additional cost. Expedited orders are prioritized and typically arrive within 24 hours.
Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email.
- You can use this number to track your order’s progress directly on our website or through the shipping provider’s tracking system.
Special Handling
Prescription Medications:
- Prescription medications require verification of a valid prescription prior to shipping.
- A representative may contact you to verify details before your order is dispatched.
Temperature-Sensitive Products:
- Products requiring refrigeration are shipped in insulated packaging to maintain the integrity of the product throughout transit.
Failed Delivery Attempts
- If a delivery attempt is unsuccessful, our carrier will leave a notice and make at least one more attempt.
- If you are frequently absent, consider shipping your order to an address where someone can receive the package.
Changes to Shipping Addresses
- Changes to shipping addresses are accepted if the order has not yet been shipped. Please contact our customer service immediately if you need to update your shipping details.
Contact Us
If you have any questions or concerns about our Shipping Policy, please do not hesitate to contact our customer support team at 0314-0811001 or at our official mail address info@sehatmedi.com. Our team is here to ensure your experience is hassle-free and that your orders arrive in a timely manner.