Contact
Contact Us
We’re here to help.
Have a question about your order, our products or our delivery? Get in touch with us and our team will be happy to assist you.
Website Customer Support
For questions about online orders, tracking, delivery or products listed on our website.
Support hours: 11:00 AM to 7:00 PM
Phone / WhatsApp: 03001655811
Email: info@sehamedi.com
Messages sent outside support hours will be answered when our team is back online.
Physical Store
For in-person visits and questions about products available at our store.
Address: Shop No. G3, Ground Floor, Sardar Arcade, Sector G-11 Markaz, Islamabad
Store timings: 10:00 AM to 12:00 AM (midnight)
Our website and physical store operate as separate entities, and store stock may differ from our online catalogue. If you plan to visit for a specific product, please call us to confirm it is available.
Before You Contact Us
To help us assist you faster, please keep these ready:
- Your order number, if your question is about an order
- Your tracking number, if your order has been dispatched
- The name of the product, if you have a question about an item
Common Questions
When will my order be dispatched?
We aim to dispatch orders within 24 hours of receiving them.
How can I track my order?
Once your order is dispatched, you will receive a tracking number that you can use to track your parcel.
How long does delivery take?
Orders are delivered within 7 days. In most cases, they arrive within 2 to 4 days.
Do I need a prescription?
Prescription-only medicines require a valid prescription from a registered medical practitioner. Over-the-counter products can be ordered without one.