Quick FAQs

Frequently Asked Questions

  1. What is SehatMedi Online Pharmacy?

SehatMedi Online Pharmacy is a trusted platform for purchasing genuine medicines and healthcare products online.

Our goal is to make healthcare more accessible and affordable by providing a wide range of prescription and over-the-counter medications, health supplements, personal care items, and more, all delivered right to your doorstep.

We are committed to your health and well-being and work hard to ensure that you receive quality products with excellent customer service.

  1. How do I place an order?

Ordering from SehatMedi Online Pharmacy is simple:

  • Search for the medication or product you need using our search bar or browse through our categories.
  • Select the product, check the details, and click on the "Add to Cart" button.
  • Proceed to Checkout, provide your shipping information, and choose a payment method.
  • Confirm Your Order, and you will receive a confirmation email with all the details.
  1. What payment methods are available?

We offer multiple payment options to provide you with a seamless shopping experience:

  • Credit/Debit Cards: We accept major credit and debit cards like Visa and MasterCard.
  • Cash on Delivery (COD): Pay when you receive your order.
  • Bank Transfers and Mobile Wallets: You can also use popular mobile payment options such as EasyPaisa and JazzCash.
  1. How long will it take to receive my order?

Delivery times vary depending on your location. Generally, orders are delivered within 2 to 5 business days for most major cities.

For remote areas, it may take a bit longer. You will receive a tracking number to keep track of your order status.

  1. What is the delivery charge?

We offer free delivery on orders above a certain amount. For smaller orders, a nominal delivery fee will apply. The delivery charges are clearly mentioned at the time of checkout, ensuring complete transparency.

  1. Can I cancel or modify my order after placing it?

Yes, you can cancel or modify your order within a specified time frame after placing it. If the order has not yet been processed or dispatched, you can contact our customer support team for assistance.

Once the order has been shipped, cancellation or modification may not be possible.

  1. What is SehatMedi's return and refund policy?

At SehatMedi Online Pharmacy, customer satisfaction is our top priority. If you receive a damaged, defective, or incorrect product, you can request a return or exchange within 2 days of delivery.

The product must be in its original packaging and unused. Refunds will be processed to your original payment method or provided as store credit, based on your preference.

  1. How can I contact SehatMedi Online Pharmacy for support?

You can contact us through multiple channels:

  • Phone: Call our helpline during business hours for immediate assistance.
  • Email: Send us an email, and our support team will respond as soon as possible.
  • Live Chat: Use our website's live chat feature to get quick help from our customer service representatives.
  1. Are the medicines sold on SehatMedi Online Pharmacy authentic?

Absolutely. We only source products from reputable manufacturers and authorized distributors. All medicines and healthcare products sold on SehatMedi Online Pharmacy are 100% authentic, ensuring you get safe and effective treatments.

  1. Is it safe to order medicines online from SehatMedi?

Yes, ordering from SehatMedi Online Pharmacy is completely safe. We use secure payment gateways and data encryption to protect your personal and financial information. A

additionally, we adhere to strict privacy policies to ensure your information is never shared without your consent.

  1. Are there any ongoing discounts or promotions?

Yes, we regularly offer special discounts and promotions on various products. Stay updated on our latest offers by subscribing to our newsletter, checking our website regularly, or following us on social media.

  1. What should I do if a product I need is not available?

If a specific product is not available, you can contact our customer service team, and we will do our best to source it for you.

We can also suggest alternative products based on your needs and preferences.

For any further queries, please don't hesitate to reach out to us. Thank you for choosing SehatMedi Online Pharmacy, where your health and wellness are our top priorities!