SehatMedi Shipping Policy
Last updated: 04 November 2026
This policy explains how Sehatmedi processes, dispatches and delivers online orders. It applies to orders placed through our website. Our physical store in G-11 Markaz operates as a separate entity, and in-store purchases are not covered by this policy.
Where We Ship From
All website orders are prepared and dispatched from our warehouse in Islamabad, Pakistan. Products on our website are not guaranteed to be available at our physical store, and the store’s stock may differ from our online catalogue.
Where We Deliver
We deliver across Pakistan through our courier partners. [Add any exceptions, e.g. remote areas where delivery is not available or takes longer.]
Order Processing and Dispatch
- Once you place an order, our team may contact you by phone, WhatsApp or SMS to confirm your order and delivery details.
- We aim to dispatch orders within 24 hours of receiving them.
- Orders that need prescription verification may take longer, because our pharmacist must verify the prescription before dispatch.
- If an item is out of stock, we will contact you and may cancel or adjust your order.
Tracking Your Order
When your order is dispatched, you will receive a tracking number. You can use it to follow your parcel with the courier until it reaches you. If you do not receive your tracking number after your order is dispatched, please contact our customer support.
Delivery Time
- Orders are delivered within 7 days of dispatch.
- In most cases, orders arrive in 2 to 4 days.
Delivery times are estimates, not guarantees. Delays can happen due to courier issues, weather, public holidays, security situations, or incorrect or incomplete addresses.
Delivery Charges
- Delivery charges are PKR 280 per order.
- The total, including delivery charges, is shown at checkout before you place your order.
Payment on Delivery (COD)
We currently accept Cash on Delivery (COD) only. You pay the order amount plus delivery charges (PKR 280) in cash to the courier when your order arrives. Please keep the exact amount ready where possible.
Receiving Your Parcel
- Please provide a complete and correct delivery address and a working phone number. The courier may call you before delivery.
- Make sure someone is available to receive the parcel and pay the amount due.
- Please check that the outer packaging is not visibly damaged or tampered with before accepting the parcel. If it is, you may refuse the parcel, or accept it and contact us immediately with photos.
- If your parcel is damaged, wrong or expired, please contact us within 2 days of delivery. See our Refund & Return Policy for details.
Failed Deliveries
If delivery fails because of a wrong or incomplete address, an unreachable phone number or no one being available to receive the parcel, the courier may try again or return the parcel to us. A returned order may be cancelled.
Repeatedly refusing or failing to accept orders may lead us to decline your future orders.
Delayed or Lost Parcels
If your parcel has not arrived within 7 days of dispatch, please contact our customer support with your order number and tracking number. We will follow up with the courier and keep you updated.
Changing Your Address
If you need to change your delivery address or phone number, contact us as soon as possible. We can update it only before your order is dispatched.
Contact Us
For questions about shipping or your order:
Website customer support: 11:00 AM to 7:00 PM
Email: info@sehatmedi.com
Phone / WhatsApp: 0300 1655811
Physical store: Shop No. G3, Ground Floor, Sardar Arcade, Sector G-11 Markaz, Islamabad
